Personal Data Processing Policy

(hereinafter the "Policy")
Voláme Srdcem s.r.o.

1. Data Controller

The controller of your personal data is Voláme Srdcem s.r.o., Company ID No.: 234 93 755, registered office: Chudenická 1059/30, Hostivař, 102 00 Prague 10, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 428001.

If you have any questions or requests, you can contact us by e-mail at: info@volamesrdcem.cz

2. Introduction

The purpose of this Policy is to provide you with clear and understandable information about:

what personal data we process about you,
for what reason and purpose,
how your data is protected,
what rights you have and how you can exercise them.

This Policy applies to all persons whose data we process in connection with:

the use of our services (phone calls, e-shop, delivery of packages),
visiting our website www.volamesrdcem.cz,
contacting us by e-mail, phone, or via a form,
participating in donation or marketing activities.

3. Legal Framework

We process personal data in accordance with:

Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
Act No. 110/2019 Coll., on the Processing of Personal Data,
and other applicable legislation.

4. How Do We Obtain Your Personal Data?

We obtain your data:

directly from you (e.g. during a phone call, registration, order, or form submission),
through your use of our website (e.g. cookies),
from publicly available sources, if lawful and appropriate,
from your family members (e.g. if they initiate contact on your behalf).

5. What Personal Data Do We Process?

Depending on your interaction with us, we may process in particular the following data:

Identification and contact details: name, surname, date of birth, address, phone, e-mail
Records of communication: notes from calls, information shared during calls (e.g. interests, mood, family situation, health condition – only if voluntarily disclosed)
Order and donation data: ordered products, delivery details, invoicing
Technical data: IP address, cookies, device information

6. Legal Grounds for Processing

We process your personal data only where there is a legal basis:

Performance of a contract – if you order a service or product from us
Legitimate interest – e.g. for service improvement, security, operator training
Consent – e.g. for receiving marketing messages, publishing your story
Legal obligation – accounting, tax regulations

7. Data Retention Period

We store your data only for as long as is necessary for the purposes of processing:

client and communication data – up to 3 years from the last contact
accounting records – 10 years as required by law
call recordings – up to 3 months
marketing data – until consent is withdrawn

8. Who May Access Your Data?

We generally do not share your data with third parties, except where necessary:

cooperating entities (e.g. CRM providers, accounting firms, carriers)
our operators, if a call follows up on a previous one
IT service and data security providers
public authorities, where required by law

Each of our partners is contractually bound to confidentiality and compliance with security rules.

9. Data Security

We protect your data using organizational and technical measures:

secure systems
access granted only to authorized persons
regular backups and security audits
GDPR training for our team and operators

Although we use trusted technologies, we cannot fully guarantee 100% security of data transmission over the internet. Please be careful when sharing sensitive information.

10. Your Rights

You have the right to:

access your data,
rectify or erase your data,
restrict processing,
object to processing,
withdraw your consent if processing is based on consent,
request data portability,
lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

11. How Can You Contact Us?

If you have any questions or wish to exercise your rights, contact us at:

📩 E-mail: info@volamesrdcem.cz

12. Changes to the Policy

This Policy is effective as of 15 July 2025. We reserve the right to update it from time to time. All changes will be published on our website.